Refund Policy

1. Refund Eligibility by Fare Family

• Saver — non-refundable at any time before departure.
• Flexi and SuperFlexi — refundable, subject to the cancellation fee below.

2. Cancellation Fees

• More than 4 hours before departure: a cancellation fee of roughly 25% of the base fare per traveller, plus any fare difference.
• Within 4 hours of departure: non-refundable, regardless of fare family.

3. Refund Timelines

Where a cancellation qualifies for a refund, it is processed to the original payment method within 5–7 business days of the cancellation being confirmed.

4. Date Changes

• Flexi and SuperFlexi include one free date change more than 4 hours before departure, plus any fare difference.
• Date changes within 4 hours of departure, and any change on a Saver fare, are charged the same fee as a cancellation, plus fare difference.

5. Airline-Imposed Restrictions

Some fares carry additional restrictions set by the airline rather than Thervgo. Always check the fare rules shown for your specific fare before booking — they take precedence over the general summary on this page.

6. How to Request a Refund

Cancel from your booking confirmation or My Trips, or email hello@thervgo.com with your booking reference.

This build uses a mock payment gateway — no real money moves in either direction on this demonstration site.