Legal
Grievance Redressal
Last updated: 15 September 2026
We aim to resolve every booking issue quickly. If our regular support channel hasn't fixed things, here's how to escalate.
1. Step One: Contact Support
For most issues — date changes, refund status, booking errors — start with our support team at hello@thervgo.com or the 24×7 booking support line, 1800-123-4567. Please include your booking reference (PNR) and a description of the issue.
2. Grievance Officer
If your issue remains unresolved after contacting support, you can escalate to our Grievance Officer, in line with the Consumer Protection (E-Commerce) Rules, 2020.
- Grievance Officer, Thervgo Technologies Pvt. Ltd. — Customer Experience Team
- Email: hello@thervgo.com
- Acknowledgement: within 48 hours of receipt
- Resolution target: within 30 days of receipt
3. What to Include in Your Complaint
- Your booking reference (PNR) or order ID.
- A clear description of the issue and what resolution you're looking for.
- Any relevant screenshots or correspondence.
4. If You're Still Not Satisfied
You may also reach India's National Consumer Helpline at 1915 (or 1800-11-4000), or file a complaint via the National Consumer Helpline / e-Daakhil portal, in line with the Consumer Protection Act, 2019.